Support Hub
Here to help — calmly, clearly, and with care.
Free Delivery
Complimentary delivery on all UK orders over £50.
Easy Returns
Seamless returns with our free QR code label system.
Dedicated Support
Here to help with every order — with care and discretion.
Find the Help You Need
Explore common topics — from orders and returns to privacy and support.
Orders & Payments
Everything about payments, instalments, and changing or cancelling an order.
Learn MoreShipping & Delivery
Details on couriers, tracking, international delivery, and estimated times.
Learn MoreReturns & Refunds
Learn how to start a return, when to expect your refund, or report a faulty item.
Learn MorePrivacy & Discretion
Understand how we protect your privacy — from packaging to personal data.
Learn MoreFrequently Asked Questions
Everything you need to know about orders, delivery, and privacy — all in one place.
Orders & Payments
We accept all major debit and credit cards, PayPal, and PayPal instalments for orders over £30 — all interest-free.
If your order hasn’t been dispatched yet, please contact us as soon as possible and we’ll do our best to assist.
Yes — all products include a standard manufacturer warranty. Details vary by brand, but typically cover defects in materials or workmanship.
Returns & Refunds
Email our support team with your order number and the item you’d like to return. We’ll send you a free QR code return label by email — no printing needed.
Once we’ve received your return, refunds are typically processed within 3–5 working days to your original payment method.
For hygiene reasons, only unopened and unused items can be returned unless faulty. Please see our full Returns Policy for details.
Shipping & Delivery
Orders placed before 15.00 (Monday–Friday) are dispatched the same day. Orders placed after this time are shipped the next working day.
Standard delivery takes 3-4 business days, while Next Day Delivery is available for eligible orders within the UK.
Always. All parcels are sent in plain, unbranded packaging for complete discretion.
Privacy & Support
No. We never share or sell your data. Your information is used solely for order processing and customer service purposes.
Only if you’ve opted in. You can unsubscribe at any time using the link provided in our emails.
Our team is available Monday–Friday, 9 AM–5 PM. Reach out via our Contact page and we’ll respond promptly.
